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Customer Service 101

May 19 @ 5:30 pm - 6:30 pm EDT

Turn your customer service into your competitive advantage by reviewing, assessing, and adjusting your customer service journey.

Many business owners underestimate the power of great customer service as a foundation of their business. It can make or break your reputation and impact your bottom line. Turn your customer service into your competitive advantage by reviewing and assessing your customer service journey and adjusting for a great customer service experience.

The presentation will explain the 4 pillars of great customer service:

  • Customer Service Values
  • Customer Service Vision
  • Customer Service System
  • Customer Service Decisions

Facilitated by Maryann Croce

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